Privacy Policy

Effective: 12 April 2026

1. Who We Are

PLANIT INNOVATIONS UK LTD operates TILE. Data controller for account data, data processor for client data under UK GDPR.
Registered address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Company number: 17071896
Contact: hello@gettile.co.uk

2. What Data We Collect

Account: name, email, password (hashed), company, subscription. Usage: pages visited, features used. Jobs: client names, addresses, fees, comms, docs. Payment: via Stripe (no card details stored). AI: prompts sent to Grout via Anthropic API.

3. How We Use It

Provide TILE, process payments, service communications, AI content, legal compliance, security. We do not sell data or use it for advertising.

4. Legal Basis

Contract, legitimate interests, legal obligation, consent (UK GDPR).

5. Third Parties

Supabase (database, EEA), Anthropic (AI), Stripe (payments, PCI-DSS), Netlify (hosting), Google (optional integrations).

6. Retention

Active accounts: while active. Cancelled: 30-day export then deleted. Anonymised aggregate data may be kept longer.

7. Your Rights

Access, correct, delete, restrict, port data, withdraw consent. Contact hello@gettile.co.uk (30-day response). Complaints: ICO. Our ICO registration reference is ZC111604.

8. Security

HTTPS, hashed passwords, access controls. Prompt breach notification.

9. Cookies

See Cookie Policy.

10. Children

Not for under-18s.

11. Changes

Email/in-app notice before material changes.

12. Contact

hello@gettile.co.uk